1. Introduction
Before using our website or booking any of our travel packages, please carefully read and understand the following Terms and Conditions. By accessing our website or engaging in any transaction with Comfort Journeys, you agree to abide by these Terms and Conditions.
2. General Terms
Acceptance: By using our website or booking our travel services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and any other guidelines provided on our website.
Age Requirement: You must be at least 18 years old to use our services and book travel packages. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.
Website Content: The content provided on our website is for general informational purposes only and may be subject to change without prior notice.
3. Booking and Payment
Reservations: All travel bookings are subject to availability and confirmation by Comfort Journeys.
Payment: The prices listed on our website are in the currency stated and are inclusive of applicable taxes and fees unless otherwise specified. Payments can be made through the payment methods provided on our website. Full payment may be required at the time of booking, or alternative payment arrangements may be offered for certain packages.
Cancellation and Refunds: Cancellation policies may vary depending on the type of travel package booked. Any applicable cancellation fees will be communicated to you at the time of booking. Refunds, if applicable, will be processed according to our refund policy.
4. Travel Insurance
Insurance Coverage: We highly recommend purchasing travel insurance to safeguard yourself against unforeseen events such as trip cancellations, medical emergencies, baggage loss, etc. Comfort Journeys is not responsible for any expenses or losses incurred due to the lack of adequate insurance coverage.
5. Travel Itineraries
Itinerary Changes: Comfort Journeys reserves the right to modify travel itineraries, including but not limited to flight schedules, accommodation, and activities, due to reasons beyond our control. We will inform you of any significant changes and endeavour to provide suitable alternatives.
Health and Safety: While we take every precaution to ensure your safety during the trip, you are responsible for your own health and well-being. It is essential to inform us of any pre-existing medical conditions that may affect your travel experience.
6. Liability
Limitation of Liability: Comfort Journeys shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or any issues related to travel arrangements, including but not limited to delays, cancellations, accidents, and loss of property.
7. Intellectual Property
Copyright: The content provided on our website, including text, images, graphics, logos, and other materials, is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from any part of our website without prior written consent from Comfort Journeys.
8. Governing Law and Jurisdiction
Applicable Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflicts of laws principles.
9. Contact Information
Customer Support: For any questions, concerns, or assistance, please contact Comfort Journeys’ customer support through the contact information provided on our website.
10. Modifications
Changes to the Terms and Conditions: Comfort Journeys reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after any changes constitutes acceptance of the revised Terms and Conditions.
By using Comfort Journeys’ website and services, you agree to comply with these Terms and Conditions. We encourage you to review these terms regularly to stay informed of any updates.
11. Refund and Cancelation:
We value your trust in us and aim to provide you with the best travel experience. Please review our refund and cancellation policy for airline, railway, and hotel bookings below:
Airline Bookings:
A. Cancellation:
- Comfort Journeys follows the airline’s cancellation policy for all flight bookings. The cancellation charges and refund eligibility may vary depending on the airline and the fare type chosen.
- To cancel your flight, please contact our customer support team at least 24 hours before the scheduled departure time to avoid additional charges.
- Railway Bookings:
- a. Cancellation:
Railway Bookings:
a. Cancellation:
For railway bookings, cancellations must be made at least 48 hours before the train’s departure time.
Cancellations made within 48 hours of the departure time may attract cancellation charges as per the railway’s guidelines.
b. Refund
Refunds for cancelled railway bookings will be processed based on the railway’s refund policy.
It is essential to provide accurate information while making the booking to ensure a smooth refund process.
Hotel Bookings:
a. Cancellation:
Hotel cancellation policies vary based on the specific property and room type booked.
Guests can review the cancellation policy for each hotel during the booking process.
b. Refund:
Refunds for canceled hotel bookings will be processed as per the hotel’s refund policy.
The refund amount, if applicable, will be credited to the same payment method used during the booking.
General Notes:
To initiate any cancellation or refund request, please contact Comfort Journeys’ customer support team at the provided contact details or via the website.
Refunds, if applicable, may take several business days to process, depending on the payment method and service provider.
In case of force majeure events, such as natural disasters or civil unrest, refund and cancellation policies may be subject to change as per the airline, railway, or hotel’s respective guidelines.
For any questions or clarifications regarding our refund and cancellation policies, kindly visit our website or get in touch with our dedicated customer support team.
Website: https://comfortjourneys.com/
Email: support@comfortjourneys.com
Phone: 080 – 48148144 (for international inquiries)
Phone: 9880524955 | 8123244785 (for local inquiries)
Note: The information provided above is subject to change based on the latest policies and guidelines issued by airlines, railways, and hotels. We recommend checking with Comfort Journeys for the most up-to-date information before making any bookings or cancellation requests.
